dreamph Privacy Policy – Your Data, Handled with Care

1. Who We Are

dreamph is an online entertainment platform operating in the Philippines, offering sports betting and casino-style games to adult players aged 21 and above. When you register an account, place a bet, or contact our support team, you are sharing personal information with us. We act as the data controller for all personal information collected through the dreamph platform. Our contact email for all privacy-related matters is [email protected]. We are committed to handling your data responsibly and in accordance with applicable Philippine data protection laws.

2. Information We Collect

We collect personal information that you provide directly when you register, verify your identity, make a deposit or withdrawal, or contact our support team. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash or Maya account information. We also collect information automatically when you use the platform, including your device type, IP address, browser type, pages visited, and session duration. This technical data helps us improve platform performance, detect fraud, and ensure a secure experience for all players. We do not collect sensitive personal information such as government ID numbers unless required for identity verification under applicable regulations.

3. How We Use Your Information

Your personal information is used to create and manage your dreamph account, process deposits and withdrawals in Philippine pesos (PHP), verify your identity as required by law, and provide customer support. We also use your data to send you important account notifications, security alerts, and — where you have opted in — promotional communications about platform offers. Technical data is used to monitor platform security, prevent fraudulent activity, and improve the overall user experience. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. All data processing activities are carried out on a lawful basis, including contract performance, legal obligation, and legitimate interest.

4. Sharing Your Information

dreamph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification providers, and cloud hosting services — all of whom are bound by strict confidentiality obligations. In cases where we are legally required to do so, we may disclose your information to government authorities, regulatory bodies, or law enforcement agencies in the Philippines. If dreamph undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance. We will never share your data with third parties in a way that is inconsistent with this Privacy Policy.

5. Data Storage and Security

Your personal data is stored on secure servers with access restricted to authorised personnel only. We use industry-standard security measures including encryption, firewalls, and secure socket layer (SSL) technology to protect your information during transmission and at rest. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your dreamph account. We retain your personal data for as long as your account is active or as required by applicable law, after which it is securely deleted or anonymised. If you suspect any unauthorised access to your account, please contact us immediately at [email protected].

6. Your Rights as a Data Subject

As a player based in the Philippines, you have the right to access the personal information we hold about you, request corrections to inaccurate data, and ask for your data to be deleted where there is no lawful reason for us to retain it. You may also object to certain types of data processing, request that we restrict how we use your data, and withdraw any consent you have previously given at any time. To exercise any of these rights, please send a written request to [email protected] with your registered account details and a description of your request. We will respond within a reasonable timeframe and in accordance with applicable data protection regulations. Please note that some requests may be subject to legal limitations, such as our obligation to retain transaction records for regulatory compliance.

7. Cookies and Tracking

dreamph uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most popular and where improvements can be made, but these do not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect your experience on the platform. We do not use third-party advertising cookies or share cookie data with external advertisers. By continuing to use the dreamph platform, you consent to our use of cookies as described in this policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "last updated" date at the top of this page and, where appropriate, notify you by email or through an in-platform notice. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of the dreamph platform after any changes are posted constitutes your acceptance of the updated policy. If you have any questions or concerns about this Privacy Policy or how your data is used, please reach out to us at [email protected] and our team will be happy to assist you.